Door to door distribution

Door to Door leaflets, newspapers and magazines distribution

Door to Door leaflet, newspapers and magazines distribution

Complaints Procedure

We are sorry to hear that you have not been satisfied with our services. We welcome your comments and feedback as they assist us in improving the service we offer.

To make a complaint about any of the Satellite Distribution services, please contact us:

Telephone: 020 7372 4776 Monday to Friday between 8am and 6pm

Email: info@satellitedistribution.co.uk

Post: Head of Customer Services

Satellite Distribution Ltd

19a Canfield Place

London

NW6 3BL

To help us investigate your concerns please ensure you provide us with as much information as you can, such as:

· Name and original address the item was being delivered to

· Your name and address if different from the delivery address

· Reference and/or tracking number

· Details of the complaint you wish to raise with Satellite Distribution

Satellite Distribution endeavour to acknowledge your complaint on the same day as receipt. After fully investigating your issues we will provide a response within 7 to 10 days

For Licensed Mail:

You can recognize any mail that has been delivered to you by Satellite Distribution by the identification mark shown in the picture below:

Please follow the above process in contacting Satellite Distribution with your complaint.

If you are not satisfied with the response you will be able to refer your complaint to an independent redress scheme. We will send details of this scheme to you if you complaint reaches this stage.

Independent advice about your rights as a consumer or how to progress a complaint is available from Consumer Direct which is a service operated by the Office of Fair Trading.

Consumer Direct will be able to offer practical advice via the telephone or online but please note that Consumer Direct cannot make a complaint on your behalf or provide advice on specific Satellite distribution products and services.

Web: www.satellitedistribution.co.uk

Tel: 020 7372 4776

You can read the Postal services Complaint handling Report to The Satellite Distribution Co. Ltd year end 31 March 2011.